Terms & Conditions

1. Acceptance of Terms

By accessing and using the website operated by Owino Grocery Investments Ltd ("we," "our," or "us"), you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

We reserve the right to modify these terms at any time. Your continued use of the website after any changes constitutes your acceptance of the modified terms.

2. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions. You agree not to:

Use the website in any way that violates any applicable laws or regulations
Attempt to gain unauthorized access to any portion of the website or any systems connected to it
Interfere with or disrupt the website or servers connected to the website
Use any automated system, including robots or spiders, to access the website
Transmit any viruses, malware, or other harmful code
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Collect or store personal data about other users without their consent

3. Account Registration

To access certain features of our website, you may be required to create an account. When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent, abusive, or illegal activity.

4. Products and Pricing

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free.

Pricing: All prices are displayed in the currency specified and are subject to change without notice. We reserve the right to correct any pricing errors.
Product Availability: Product availability is subject to change. We reserve the right to limit quantities and discontinue products at any time.
Product Information: We attempt to display product colors and images as accurately as possible, but we cannot guarantee that your device's display will accurately reflect product colors.
Errors: In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

5. Orders and Payment

5.1 Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

We will send you an order confirmation email when we receive your order. However, this confirmation does not constitute acceptance of your order. We reserve the right to cancel your order at any time before shipment.

5.2 Payment Terms

Payment must be received before we process and ship your order
We accept various payment methods as displayed on our website
All payments are processed securely through our payment processors
You agree to provide current, complete, and accurate purchase and account information
You are responsible for any applicable taxes, duties, or fees

5.3 Payment Methods

We accept payment through mobile money (MTN Mobile Money, Airtel Money), bank transfers, and other payment methods as specified on our website. Payment processing is handled by secure third-party payment processors.

6. Shipping and Delivery

Shipping Address: You are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by you.
Delivery Times: Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery times may vary.
Shipping Costs: Shipping costs are calculated at checkout and are your responsibility unless otherwise stated.
Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier.
Delivery Issues: If you experience delivery issues, please contact us immediately. We will work with the shipping carrier to resolve the issue.
International Shipping: International shipping may be subject to customs duties and taxes, which are the responsibility of the recipient.

7. Returns and Refunds

7.1 Return Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible products within the specified return period, subject to the following conditions:

Products must be returned in their original condition, unused, and with original packaging
Proof of purchase (order number or receipt) is required
Certain products may not be eligible for return (e.g., perishable items, personalized products)
Return shipping costs may apply unless the return is due to our error

7.2 Refund Process

Refunds will be processed to the original payment method used for the purchase
Refund processing may take 5-10 business days after we receive and inspect the returned item
Shipping costs are non-refundable unless the return is due to our error
We reserve the right to refuse returns that do not meet our return policy requirements

8. Intellectual Property

All content on this website, including text, graphics, logos, images, software, and other materials, is the property of Owino Grocery Investments Ltd or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this website without our prior written permission.

9. User Conduct and Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Violating any applicable laws or regulations
Infringing upon the rights of others
Transmitting harmful, offensive, or inappropriate content
Attempting to interfere with the website's security or functionality
Using the website for any fraudulent or illegal purpose
Collecting or harvesting information about other users
Impersonating any person or entity

10. Limitation of Liability

To the maximum extent permitted by law, Owino Grocery Investments Ltd and its affiliates, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your use or inability to use the website or services
Any products purchased through the website
Unauthorized access to or alteration of your transmissions or data
Statements or conduct of any third party on the website
Any other matter relating to the website or services

Our total liability to you for all claims arising from or related to the use of the website or services shall not exceed the amount you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Owino Grocery Investments Ltd, its affiliates, officers, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the website, violation of these Terms & Conditions, or infringement of any rights of another party.

12. Termination

We reserve the right to terminate or suspend your account and access to the website immediately, without prior notice or liability, for any reason, including if you breach these Terms & Conditions.

Upon termination, your right to use the website will cease immediately. All provisions of these Terms & Conditions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

13. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms & Conditions or your use of the website shall be resolved through good faith negotiations. If a dispute cannot be resolved through negotiations, it shall be subject to the exclusive jurisdiction of the courts of Uganda.

14. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. We will notify you of any material changes by posting the updated terms on this page and updating the "Last Updated" date. Your continued use of the website after any changes constitutes your acceptance of the modified terms. We encourage you to review these terms periodically.

15. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Owino Grocery Investments Ltd regarding your use of the website and services, and supersede all prior agreements and understandings.